UPHS — Marquette Heroes | Barb Hellman

Barb Hellman, Insurance Liaison and Registration Specialist at UP Health System – Marquette.

What is your role at UP Health System – Marquette?
I am an Insurance Liaison and Registration Specialist at UP Health System – Marquette.

What was your inspiration for getting into healthcare?
My friend’s mom taught in the business department at NMU, and she got me interested in the business side of healthcare, medical records laws, insurance billing, and coding. I did my first year at Northern and then transitioned right into her department.

What’s a typical day like for you? What is it like working in this field?
I don’t think there is a typical day, and that’s probably one of my favorite things about working in my department; you never know what you’re going to get. I start at 5 am in Registration getting people registered for their surgeries and procedures, then I change gears and start working on verifying insurance coverage for the inpatient census, making sure we have the valid insurance information, checking precertification requirements, and making sure admission notifications have been made. The insurance liaison position allows me to be available to help out in registration when it gets busy, so some days I bounce back and forth quite a bit. It can get pretty busy, but I love it.

What are some of the big changes you have experienced in this position? 

Other than all the changes in policies that COVID has brought to everyone this past year, February, our department transitioned over to R1, a company that specializes in revenue cycle management. The new changes in technology and workflows in the coming year will be exciting for our team.

What are some of your interests outside of work? What is your favorite local gem?
If I’m not at work, I’m with my kids, and they keep me busy. We are very fortunate to have quite a bit of family locally we were able to create a “COVID pod” with and we often get together to play cards, do some kind of project or have a meal. I enjoy traveling to see friends, and here at home, I love anything on or by the water.

What do you enjoy most about working at UPHS – Marquette?
Our Registration team. We’re a fun group, which makes coming to work so much easier even during busy or eventful times.

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