UPHS – Marquette Hero: Paul Dishaw

Whether it’s giving directions, helping someone in or out of a wheelchair or ensuring no one slips getting out of their cars, Paul Dishaw does a bit of everything to help patients and visitors at UPHS – Marquette. The length of his title alone speaks to his versatility: Supervisor Patient Transports/Concierge Front Information Desk.

“I just like taking care of people,” he said. “Some people might say that and not mean it, but I do mean it.”

What’s a typical day like for you?

Busy. I start at 5 a.m. and leave at 1 p.m. It’s very busy. I’m usually going full throttle, which I like. I don’t like sitting a lot. That’s what I love about the front desk; it’s kind of unique and has a lot of different things. You could assist people out of cars, get equipment or get wheelchairs. Plus, we do a lot of wayfinding in the hospital and search for providers for what a patient’s needs are.

What’s your position been like transitioning to the new hospital?

The floors are easy to navigate. This new facility makes wayfinding for patients easy to catch on.

With wayfinding for patients, our goal is to try to educate them. For instance, if you come in on the Medical Office Building and have a procedure on the third floor — patients can use our beautiful parking garage, and simply walk just 15 feet to their appointment. 

What do you try to tell patients and visitors when they ask for help?

A lot of it is education for the community. We do have other entrances in the hospital. I’ve actually gotten in the car with someone to show them how easy it is. Sat in the back while the wife and husband were in the front to show them where to go and they’re like, ‘Wow, we never knew.’ This way, their next visit will be better for them.”

What are some of your interests outside of work?

Hunting and fishing. I have a camp my son and I purchased a few years ago and we spend a lot of time out there. It’s kind of my peace away from home.

This winter, we’ll do a lot of snowshoeing, have bonfires or just go up there for lunch.

What is something about you that might surprise others?

A lot of people might not know that I’m retired from the military. I spent 21 years in it, with four years in active duty and 17 years in the Guard.

What is your favorite part about working at UPHS?

Just caring for all the people. Whether it’s employees or patients. It’s nice to hear all the positive things that people say, and this is very gratifying.

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